Garrett Sutton - The Toxic Client - Little, Brown Book Group

Time remaining

  • -- days
  • -- hours
  • -- minutes
  • -- seconds

The Toxic Client

Knowing and Avoiding Problem Customers

By Garrett Sutton
Read by Garrett Sutton

  • CD-Audio
  • £18.99

Not Every Client is a Good Client!

In that first flush of life as business owners, we often say "yes" to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters.

But after a while we learn an important truth: Not every client is a good client. In fact, some of them are truly toxic -- they contaminate our business environment and breed negativity about the work, they infect employees by lowering their morale, they exhaust and debilitate our energy reserves, and they drain our coffers.

To succeed in business you must learn how to know and avoid the Toxic Client. With useful stories everyone can relate to this audiobook will show you how to handle the problem customers.

Biographical Notes

GARRET SUTTON, Esq. is the bestselling author of Start Your Own Corporation, Loopholes of Real Estate, Finance Your Own Business, and seven other books. His firm, Corporate Direct, has formed thousands of corporations and LLCs for clients from around the world.

  • Other details

  • ISBN: 9781478935346
  • Publication date: 29 Dec 2016
  • Page count:
  • Imprint: Hachette Audio US
PublicAffairs

The Loyalist Team

Linda Adams, Abby Curnow-Chavez, Audrey Epstein, Rebecca Teasdale, Jody Berger
Authors:
Linda Adams, Abby Curnow-Chavez, Audrey Epstein, Rebecca Teasdale, Jody Berger
PublicAffairs

The Mathematical Corporation

Josh Sullivan
Authors:
Josh Sullivan
Little, Brown US

The Seventh Sense

Joshua Cooper Ramo
Authors:
Joshua Cooper Ramo

Not since the twin hammers of the Enlightenment and the Industrial Revolution battered apart the foundations of old Europe has the world faced a shift as elemental, as epochal as what confronts us now. From Facebook to hacking attacks to ISIS, powerful network forces we barely understand are ripping through our connected world, tearing at our most fundamental ideas. What institution do you trust more today than you did ten years ago? Exactly. In this groundbreaking new book, Joshua Cooper Ramo explains a powerful new instinct that we need to understand if we want to see everything from the opportunities for fortune in our age to the most virulent dangers. Animated with experiences studying with Chinese Zen masters and advising generals and CEOs, The Seventh Sense will forever alter the way you look at our the world we now live in.

Grand Central Publishing

The Global Silicon Valley Handbook

Michael Moe
Authors:
Michael Moe

Silicon Valley has become synonymous with big ideas, start-ups and inventing the future. People from around the world are drawn to its society-transforming businesses such as Apple, Google, Facebook and Uber. Pop culture has also become infatuated by Silicon Valley, as evidenced by The Social Network or HBO's Silicon Valley. And now the Silicon Valley is starting to go global. But how does one enter this vibrant and innovative market? In THE GLOBAL SILICON VALLEY HANDBOOK, bestselling author, venture capitalist, and global thought leader, Michael Moe, maps out an insider's guide to Silicon Valley and the hottest emerging markets from around the world. You will learn a range of tips and tricks, from who the top angel investors are, to phrases to avoid in a pitch, to even the best place to have a beer while bumping into potential funders in your market. Visually engaging with forward-looking tips and infographics, THE GLOBAL SILICON VALLEY HANDBOOK appeals to the entrepreneur in all of us.

Basic Books

An Extraordinary Time

Marc Levinson
Authors:
Marc Levinson

The decades after World War II were a golden age across much of the world. It was a time of economic miracles, an era when steady jobs were easy to find and families could see their living standards improving year after year. And then, around 1973, the good times vanished. The world economy slumped badly, then settled into the slow, erratic growth that had been the norm before the war. The result was an era of anxiety, uncertainty, and political extremism that we are still grappling with today.In An Extraordinary Time , acclaimed economic historian Marc Levinson describes how the end of the postwar boom reverberated throughout the global economy, bringing energy shortages, financial crises, soaring unemployment, and a gnawing sense of insecurity. Politicians, suddenly unable to deliver the prosperity of years past, railed haplessly against currency speculators, oil sheikhs, and other forces they could not control. From Sweden to Southern California, citizens grew suspicious of their newly ineffective governments and rebelled against the high taxes needed to support social welfare programs enacted when coffers were flush.Almost everywhere, the pendulum swung to the right, bringing politicians like Margaret Thatcher and Ronald Reagan to power. But their promise that deregulation, privatization, lower tax rates, and smaller government would restore economic security and robust growth proved unfounded. Although the guiding hand of the state could no longer deliver the steady economic performance the public had come to expect, free-market policies were equally unable to do so. The golden age would not come back again.A sweeping reappraisal of the last sixty years of world history, An Extraordinary Time forces us to come to terms with how little control we actually have over the economy.

PublicAffairs

The Revenge of Analog

David Sax
Authors:
David Sax
PublicAffairs

The Mosaic Principle

Nick Lovegrove
Authors:
Nick Lovegrove

Life,personally and professionally,is lived to the fullest as a mosaic, encompassing a rich and complex set of diverse experiences that provide purpose, meaning, happiness, and success.Yet, the pressures of modern society push us toward narrower focus and deeper specialization in our lives and careers. Our pursuit of specific expertise risks us becoming isolated from those different from us our lack of shared experience fosters suspicion and conflict. Today we have businesspeople and government officials who persistently distrust and demonize each other a fortunate swath of society with professional and financial security, increasingly isolated from those left behind and community leaders who struggle to relate to and connect with the communities they serve. In every walk of life we have allowed ourselves to be pushed into self-defining cocoons from which it is difficult to break out.Nick Lovegrove's compelling vision provides the way out of this contemporary trap. He supplies vivid portraits of those who get it right (such as Paul Farmer, the physician whose broad and imaginative choices bring health and hope to the world's poorest people) and those who get it deeply wrong (such as Jeffrey Skilling, the former CEO of Enron) and connects their experiences with a blueprint of six skills, a moral compass, transferrable skills, contextual intelligence, prepared mind, intellectual thread, and extended network. The Mosaic Principle will help you to succeed in an ever-changing, more complex, and diverse world, and build a more remarkable and fulfilling life.

PublicAffairs

Why They Do It

Eugene Soltes
Authors:
Eugene Soltes

From the financial fraudsters of Enron, to the embezzlers at Tyco, to the insider traders at McKinsey, to the Ponzi schemer Bernie Madoff, the failings of corporate titans are regular fixtures in the news. But what drives wealthy and powerful people to white-collar crime? Harvard Business School professor Eugene Soltes draws from extensive personal interaction and correspondence with nearly fifty former executives as well as the latest research in psychology, criminology, and economics to investigate how once-celebrated executives become white-collar criminals. The product of seven years in the company of the men behind the largest corporate crimes in history, Why They Do It is a breakthrough look at the dark side of the business world.Soltes reveals how the usual explanations fail to tell the whole story of why many seemingly successful people go over the line. White-collar criminals are not merely driven by excessive greed or hubris, nor do they usually carefully calculate costs and benefits before breaking the law. Instead, Soltes shows that most of the executives who committed crimes made decisions the way we all do- on the basis of their intuitions and gut feelings. The trouble is that these gut feelings are often poorly suited for the modern business world where leaders are increasingly distanced from the consequences of their decisions and the individuals they impact.The extraordinary costs of corporate misconduct are clear to its victims. Yet, never before have we been able to peer so deeply into the minds of the many prominent perpetrators of white-collar crime. With the increasing globalization of business threatening us with even more devastating corporate misconduct, the lessons Soltes draws in Why They Do It are needed more urgently than ever.

PublicAffairs

Unsubscribe

Jocelyn K. Glei
Authors:
Jocelyn K. Glei
Black Dog & Leventhal

Forbes Book of Quotations

Edited by Ted Goodman
Authors:
Edited by Ted Goodman

Forbes is one of the world's most trusted, recognizable, and growing brands in business news and information both in print and online. This comprehensive collection of business quotations gathers more than 10,000 apt, astute, and motivational remarks on scores of topics, organized alphabetically, from "Ability" to "Excellence" to "Salesmanship." Originally published by Black Dog & Leventhal in 1997, this new edition is updated with hundreds of new quotations, from the likes of Steve Jobs Sheryl Sandberg, and Oprah Winfrey that pertain to modern business culture. Forbes Book of Quotations is the perfect gift or reference tool for students, budding entrepreneurs, and seasoned professionals alike, or anyone looking for a sharp-witted way to make a lasting impression.Forbes® documents and promotes innovation, leadership, politics, entertainment, technologies, culture, business, and style. Since 1917, Forbes magazine and Forbes.com have provided the world's business leaders with strategic insight and information.

Da Capo Lifelong Books

The Power of Being Yourself

Joe Plumeri
Authors:
Joe Plumeri

Everyone imagines top CEOs as larger-than-life figures who do things no one else could. But deep down, a good business leader is an everyman who combines vision and high energy with the ability to connect with and learn from all types of people. In The Power of Being Yourself , renowned business leader Joe Plumeri offers simple yet profound guidance on how to stay positive, motivate yourself and others, and achieve success in your life and work.Plumeri's Game Plan for Success features eight key principles, from Everyone Has the Same Plumbing, in which his fish-out-of-water experience as CEO and chairman of a London-based company reveals how cultural differences can be overcome as people everywhere respond to authenticity, to You Gotta Have Purpose!, which explores the transformative ingredient that leads to tangible progress. And because this book is meant to be revisited and consulted whenever you need fresh inspiration or practical advice, The Power of Being Yourself also features a final section, Applying the Principles,imparting further guidance and checklists.By sharing his own experiences,and candidly exploring high-stakes business decisions along with many personal triumphs and tragedies,Plumeri explains that the secret to success is found not in boardroom strategy or corporate philosophy, but rather in allowing passion, purpose, and true emotions to inform your approach and guide your relationships. His book is a timely wake-up call in a world where heartless electronic communication too often takes precedence over genuine connection. Plumeri reveals that if we can live in the moment and be honest and true in our emotions, the effect carries over into how we live all facets of our lives.

Hachette Audio US

Finance Your Own Business

Garrett Sutton, Gerry Detweiler
Authors:
Garrett Sutton, Gerry Detweiler

Finance Your Own Business will teach:The power of business credit how to get an SBA loan The secrets of micro lenders The benefits of crowdfunding How to prepare your own PPM The risks of using retirement funds Financing scams to avoid

PublicAffairs

Peers Inc.

Robin Chase
Authors:
Robin Chase
PublicAffairs

Geek Heresy

Kentaro Toyama
Authors:
Kentaro Toyama
PublicAffairs

No Ordinary Disruption

James Manyika, Jonathan Woetzel, Richard Dobbs
Authors:
James Manyika, Jonathan Woetzel, Richard Dobbs

Our intuition on how the world works could well be wrong. We are surprised when new competitors burst on the scene, or businesses protected by large and deep moats find their defences easily breached, or vast new markets are conjured from nothing. Trend lines resemble saw-tooth mountain ridges.The world not only feels different. The data tell us it is different. Based on years of research by the directors of the McKinsey Global Institute, No Ordinary Disruption: The Four Forces Breaking all the Trends is a timely and important analysis of how we need to reset our intuition as a result of four forces colliding and transforming the global economy: the rise of emerging markets, the accelerating impact of technology on the natural forces of market competition, an aging world population, and accelerating flows of trade, capital and people.Our intuitions formed during a uniquely benign period for the world economy,often termed the Great Moderation. Asset prices were rising, cost of capital was falling, labour and resources were abundant, and generation after generation was growing up more prosperous than their parents.But the Great Moderation has gone. The cost of capital may rise. The price of everything from grain to steel may become more volatile. The world's labour force could shrink. Individuals, particularly those with low job skills, are at risk of growing up poorer than their parents.What sets No Ordinary Disruption apart is depth of analysis combined with lively writing informed by surprising, memorable insights that enable us to quickly grasp the disruptive forces at work. For evidence of the shift to emerging markets, consider the startling fact that, by 2025, a single regional city in China,Tianjin,will have a GDP equal to that of the Sweden, of that, in the decades ahead, half of the world's economic growth will comefrom 440 cities including Kumasi in Ghana or Santa Carina in Brazil that most executives today would be hard-pressed to locate on a map.What we are now seeing is no ordinary disruption but the new facts of business life, facts that require executives and leaders at all levels to reset their operating assumptions and management intuition.

Basic Books

Smart Money

Andrew Palmer
Authors:
Andrew Palmer

Seven years after the financial crisis of 2008, financiers remain villains in the public mind. Most Americans believe that their irresponsible actions and complex financial products wrecked the economy and destroyed people's savings, and that bankers never adequately paid for their crimes.But as Economist journalist Andrew Palmer argues in Smart Money , this much maligned industry is not only capable of doing great good for society, but offers the most powerful means we have for solving some of our most intractable social problems. From Babylon to the present, the history of finance has always been one of powerful innovation. Now a new generation of financial entrepreneurs is working to revive this tradition of useful innovation, and Palmer shows why we need their ideas today more than ever.Traveling to the centres of finance across the world, Palmer introduces us to peer-to-peer lenders who are financing entrepreneurs the big banks won't bet on, creating opportunities where none existed. He explores the world of social-impact bonds, which fund programs for the impoverished and homeless, simultaneously easing the burden on national governments and producing better results. And he explores the idea of human-capital contracts, whereby investors fund the educations of cash-strapped young people in return for a percentage of their future earnings.In this far-ranging tour of the extraordinarily creative financial ideas of today and of the future, Smart Money offers an inspiring look at the new era of financial innovation that promises to benefit us all.

Da Capo Lifelong Books

The Couple's Guide to Financial Compatibility

Jeff Motske
Authors:
Jeff Motske
Little, Brown US

The Age of Acquiescence

Steve Fraser
Authors:
Steve Fraser

From the American Revolution through the Civil Rights movement, Americans have long mobilized against political, social, and economic privilege. Hierarchies based on inheritance, wealth, and political preferment were treated as obnoxious and a threat to democracy. Mass movements envisioned a new world supplanting dog-eat-dog capitalism. But over the last half-century that political will and cultural imagination have vanished. Why?THE AGE OF ACQUIESCENCE seeks to solve that mystery. Steve Fraser's account of national transformation brilliantly examines the rise of American capitalism, the visionary attempts to protect the democratic commonwealth, and the great surrender to today's delusional fables of freedom and the politics of fear. Effervescent and razorsharp, THE AGE OF ACQUIESCENCE will be one of the most provocative and talked-about books of the year.

PublicAffairs

Winning the Long Game

Paul J.H. Schoemaker, Steven Krupp
Authors:
Paul J.H. Schoemaker, Steven Krupp
PublicAffairs

The Moment You Can't Ignore

Barry Dornfeld, Malachi O'Connor
Authors:
Barry Dornfeld, Malachi O'Connor

Not just another day at the office , or is it?-The surgical technician ducks as a stapler flies past his head during the concluding moments of a lengthy and difficult operation, .-The high-powered, internationally known finance guru seeks to turn fortunes around at the university of which he is now president , and finds himself a leader without followers, .-The powerful satraps silently sabotage the CEO's desperately needed growth initiative., These are moments that cannot be ignored",events, actions, comments that stop people in their tracks and, in one fell swoop, make it blindingly clear that an organization is stuck and unable to move forward. And they have become regular occurrences in today's corporations, non-profits, and educational institutions as new forms of work, communication, and technology expose the ways in which an organization's culture,or the way we do things around here",conflicts with new competitive demands. The result: telling incidents,all too visible elephants in the room,that reveal underlying conflicts as well as hidden assets.In The Moment You Can't Ignore , Malachi O'Connor and Barry Dornfeld tell fascinating you are there" stories of people and organizations as they encounter and then navigate through and beyond these un-ignorable moments, and show what we can learn from them. They outline the big questions organizations need to ask themselves about identity, leadership, and the capacity to innovate that an understanding of culture can help answer, and deliver powerful insights into recognizing and harnessing hidden assets that point in the direction of a new future.In our age of porous organizations and constant change, The Moment You Can't Ignore demonstrates that the adage, culture eats strategy for lunch," is more relevant now than ever.