Garrett Sutton - The Toxic Client - Little, Brown Book Group

Time remaining

  • -- days
  • -- hours
  • -- minutes
  • -- seconds

The Toxic Client

Knowing and Avoiding Problem Customers

By Garrett Sutton
Read by Garrett Sutton

  • CD-Audio
  • £18.99

Not Every Client is a Good Client!

In that first flush of life as business owners, we often say "yes" to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters.

But after a while we learn an important truth: Not every client is a good client. In fact, some of them are truly toxic -- they contaminate our business environment and breed negativity about the work, they infect employees by lowering their morale, they exhaust and debilitate our energy reserves, and they drain our coffers.

To succeed in business you must learn how to know and avoid the Toxic Client. With useful stories everyone can relate to this audiobook will show you how to handle the problem customers.

Biographical Notes

GARRET SUTTON, Esq. is the bestselling author of Start Your Own Corporation, Loopholes of Real Estate, Finance Your Own Business, and seven other books. His firm, Corporate Direct, has formed thousands of corporations and LLCs for clients from around the world.

  • Other details

  • ISBN: 9781478935346
  • Publication date: 29 Dec 2016
  • Page count:
  • Imprint: Hachette Audio US
PublicAffairs

The Loyalist Team

Linda Adams, Abby Curnow-Chavez, Audrey Epstein, Rebecca Teasdale, Jody Berger
Authors:
Linda Adams, Abby Curnow-Chavez, Audrey Epstein, Rebecca Teasdale, Jody Berger
PublicAffairs

The Mathematical Corporation

Josh Sullivan
Authors:
Josh Sullivan

The most powerful weapon in business today is the alliance between the mathematical smarts of machines and the imaginative human intellect of great leaders. Together they make the mathematical corporation, the business model of the future.We are at a once-in-a-decade breaking point similar to the quality revolution of the 1980s and the dawn of the internet age in the 1990s: leaders must transform how they run their organizations, or competitors will bring them crashing to earth--often overnight.Mathematical corporations--the organizations that will master the future--will outcompete high-flying rivals by merging the best of human ingenuity with machine intelligence. While smart machines are weapon number one for organizations, leaders are still the drivers of breakthroughs. Only they can ask crucial questions to capitalize on business opportunities newly discovered in oceans of data.This dynamic combination will make possible the fulfillment of missions that once seemed out of reach, even impossible to attain. Josh Sullivan and Angela Zutavern's extraordinary examples include the entrepreneur who upended preventive health care, the oceanographer who transformed fisheries management, and the pharmaceutical company that used algorithm-driven optimization to boost vaccine yields.Together they offer a profoundly optimistic vision for a dazzling new phase in business, and a playbook for how smart companies can manage the essential combination of human and machine.

Little, Brown US

The Seventh Sense

Joshua Cooper Ramo
Authors:
Joshua Cooper Ramo

Not since the twin hammers of the Enlightenment and the Industrial Revolution battered apart the foundations of old Europe has the world faced a shift as elemental, as epochal as what confronts us now. From Facebook to hacking attacks to ISIS, powerful network forces we barely understand are ripping through our connected world, tearing at our most fundamental ideas. What institution do you trust more today than you did ten years ago? Exactly. In this groundbreaking new book, Joshua Cooper Ramo explains a powerful new instinct that we need to understand if we want to see everything from the opportunities for fortune in our age to the most virulent dangers. Animated with experiences studying with Chinese Zen masters and advising generals and CEOs, The Seventh Sense will forever alter the way you look at our the world we now live in.

Grand Central Publishing

The Global Silicon Valley Handbook

Michael Moe
Authors:
Michael Moe

Silicon Valley has become synonymous with big ideas, start-ups and inventing the future. People from around the world are drawn to its society-transforming businesses such as Apple, Google, Facebook and Uber. Pop culture has also become infatuated by Silicon Valley, as evidenced by The Social Network or HBO's Silicon Valley. And now the Silicon Valley is starting to go global. But how does one enter this vibrant and innovative market? In THE GLOBAL SILICON VALLEY HANDBOOK, bestselling author, venture capitalist, and global thought leader, Michael Moe, maps out an insider's guide to Silicon Valley and the hottest emerging markets from around the world. You will learn a range of tips and tricks, from who the top angel investors are, to phrases to avoid in a pitch, to even the best place to have a beer while bumping into potential funders in your market. Visually engaging with forward-looking tips and infographics, THE GLOBAL SILICON VALLEY HANDBOOK appeals to the entrepreneur in all of us.

Basic Books

An Extraordinary Time

Marc Levinson
Authors:
Marc Levinson
PublicAffairs

The Revenge of Analog

David Sax
Authors:
David Sax

The more advanced our digital technologies, the more we come to realize that reality rules. David Sax reassures us surviving members of team human that material existence is alive and well, and makes a compelling case for the reclamation of terra firma and all that comes with it." - Douglas Rushkoff, author of Throwing Rocks at the Google Bus A funny thing happened on the way to the digital utopia. We've begun to fall back in love with the very analog goods and ideas the tech gurus insisted that we no longer needed. Businesses that once looked outdated, from film photography to brick-and-mortar retail, are now springing with new life. Notebooks, records, and stationery have become cool again. Behold the Revenge of Analog.David Sax has uncovered story after story of entrepreneurs, small business owners, and even big corporations who've found a market selling not apps or virtual solutions but real, tangible things. As e-books are supposedly remaking reading, independent bookstores have sprouted up across the country. As music allegedly migrates to the cloud, vinyl record sales have grown more than ten times over the past decade. Even the offices of tech giants like Google and Facebook increasingly rely on pen and paper to drive their brightest ideas.Sax's work reveals a deep truth about how humans shop, interact, and even think. Blending psychology and observant wit with first-rate reportage, Sax shows the limited appeal of the purely digital life- and the robust future of the real world outside it.

PublicAffairs

The Mosaic Principle

Nick Lovegrove
Authors:
Nick Lovegrove
PublicAffairs

Why They Do It

Eugene Soltes
Authors:
Eugene Soltes

From the financial fraudsters of Enron, to the embezzlers at Tyco, to the insider traders at McKinsey, to the Ponzi schemer Bernie Madoff, the failings of corporate titans are regular fixtures in the news. But what drives wealthy and powerful people to white-collar crime? Harvard Business School professor Eugene Soltes draws from extensive personal interaction and correspondence with nearly fifty former executives as well as the latest research in psychology, criminology, and economics to investigate how once-celebrated executives become white-collar criminals. The product of seven years in the company of the men behind the largest corporate crimes in history, Why They Do It is a breakthrough look at the dark side of the business world.Soltes reveals how the usual explanations fail to tell the whole story of why many seemingly successful people go over the line. White-collar criminals are not merely driven by excessive greed or hubris, nor do they usually carefully calculate costs and benefits before breaking the law. Instead, Soltes shows that most of the executives who committed crimes made decisions the way we all do- on the basis of their intuitions and gut feelings. The trouble is that these gut feelings are often poorly suited for the modern business world where leaders are increasingly distanced from the consequences of their decisions and the individuals they impact.The extraordinary costs of corporate misconduct are clear to its victims. Yet, never before have we been able to peer so deeply into the minds of the many prominent perpetrators of white-collar crime. With the increasing globalization of business threatening us with even more devastating corporate misconduct, the lessons Soltes draws in Why They Do It are needed more urgently than ever.

PublicAffairs

Unsubscribe

Jocelyn K. Glei
Authors:
Jocelyn K. Glei
Black Dog & Leventhal

Forbes Book of Quotations

Edited by Ted Goodman
Authors:
Edited by Ted Goodman
Hachette Audio US

Finance Your Own Business

Garrett Sutton, Gerry Detweiler
Authors:
Garrett Sutton, Gerry Detweiler
PublicAffairs

Peers Inc.

Robin Chase
Authors:
Robin Chase
PublicAffairs

Geek Heresy

Kentaro Toyama
Authors:
Kentaro Toyama

After a decade designing technologies meant to address education, health, and global poverty, award-winning computer scientist Kentaro Toyama came to a difficult conclusion: Even in an age of amazing technology, social progress depends on human changes that gadgets can't deliver.Computers in Bangalore are locked away in dusty cabinets because teachers don't know what to do with them. Mobile phone apps meant to spread hygiene practices in Africa fail to improve health. Executives in Silicon Valley evangelize novel technologies at work even as they send their children to Waldorf schools that ban electronics. And four decades of incredible innovation in America have done nothing to turn the tide of rising poverty and inequality. Why then do we keep hoping that technology will solve our greatest social ills?In this incisive book, Toyama cures us of the manic rhetoric of digital utopians and reinvigorates us with a deeply people-centric view of social change. Contrasting the outlandish claims of tech zealots with stories of people like Patrick Awuah, a Microsoft millionaire who left his engineering job to open Ghana's first liberal arts university, and Tara Sreenivasa, a graduate of a remarkable South Indian school that takes impoverished children into the high-tech offices of Goldman Sachs and Mercedes-Benz, Geek Heresy is a heartwarming reminder that it's human wisdom, not machines, that move our world forward.

PublicAffairs

No Ordinary Disruption

James Manyika, Jonathan Woetzel, Richard Dobbs
Authors:
James Manyika, Jonathan Woetzel, Richard Dobbs
Basic Books

Smart Money

Andrew Palmer
Authors:
Andrew Palmer
Da Capo Lifelong Books

The Power of Being Yourself

Joe Plumeri
Authors:
Joe Plumeri
Da Capo Lifelong Books

The Couple's Guide to Financial Compatibility

Jeff Motske
Authors:
Jeff Motske
Little, Brown US

The Age of Acquiescence

Steve Fraser
Authors:
Steve Fraser

From the American Revolution through the Civil Rights movement, Americans have long mobilized against political, social, and economic privilege. Hierarchies based on inheritance, wealth, and political preferment were treated as obnoxious and a threat to democracy. Mass movements envisioned a new world supplanting dog-eat-dog capitalism. But over the last half-century that political will and cultural imagination have vanished. Why?THE AGE OF ACQUIESCENCE seeks to solve that mystery. Steve Fraser's account of national transformation brilliantly examines the rise of American capitalism, the visionary attempts to protect the democratic commonwealth, and the great surrender to today's delusional fables of freedom and the politics of fear. Effervescent and razorsharp, THE AGE OF ACQUIESCENCE will be one of the most provocative and talked-about books of the year.

PublicAffairs

Winning the Long Game

Paul J.H. Schoemaker, Steven Krupp
Authors:
Paul J.H. Schoemaker, Steven Krupp

Are you winning the battle but losing the war?Every leader has to deliver the goods,make budget, meet deadlines, and deftly manage people,to provide the inspirational fuel that keeps their business running day-in and day-out. But therein lies the danger of winning today's battle and losing the war,that is the long game of creating sustainable value in a volatile, uncertain world that is becoming ever-more complex and ambiguous. The number one business challenge,is winning the long game by being more strategic developing the skills to look outside the four walls of the organization and see the world from the future back. Steven Krupp and Paul J. H. Schoemaker bridge the gap between what many see as the separate domains of strategy and leadership to show how to develop the discipline of strategic leadership in a world of growing uncertainty. Pragmatic to the core, Winning the Long Game creates vivid insights into the discipline of strategic leadership by applying it systemically through personal portraits of successful business leaders. The book profiles Elon Musk, Richard Branson, and Sara Blakely, as well as world-renowned figures like Pope Francis, Oprah Winfrey, and Nelson Mandela. What makes these strategic leaders successful is highlighted by contrasting them with others who are either mediocre or outright failures. Winning the Long Game is the must-have playbook for every leader and for any manager seeking to be become more strategic in today's topsy-turvy world.

PublicAffairs

The Moment You Can't Ignore

Barry Dornfeld, Malachi O'Connor
Authors:
Barry Dornfeld, Malachi O'Connor

Not just another day at the office , or is it?-The surgical technician ducks as a stapler flies past his head during the concluding moments of a lengthy and difficult operation, .-The high-powered, internationally known finance guru seeks to turn fortunes around at the university of which he is now president , and finds himself a leader without followers, .-The powerful satraps silently sabotage the CEO's desperately needed growth initiative., These are moments that cannot be ignored",events, actions, comments that stop people in their tracks and, in one fell swoop, make it blindingly clear that an organization is stuck and unable to move forward. And they have become regular occurrences in today's corporations, non-profits, and educational institutions as new forms of work, communication, and technology expose the ways in which an organization's culture,or the way we do things around here",conflicts with new competitive demands. The result: telling incidents,all too visible elephants in the room,that reveal underlying conflicts as well as hidden assets.In The Moment You Can't Ignore , Malachi O'Connor and Barry Dornfeld tell fascinating you are there" stories of people and organizations as they encounter and then navigate through and beyond these un-ignorable moments, and show what we can learn from them. They outline the big questions organizations need to ask themselves about identity, leadership, and the capacity to innovate that an understanding of culture can help answer, and deliver powerful insights into recognizing and harnessing hidden assets that point in the direction of a new future.In our age of porous organizations and constant change, The Moment You Can't Ignore demonstrates that the adage, culture eats strategy for lunch," is more relevant now than ever.