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Flight Of The Buffalo

By James A. Belasco, Ralph C. Stayer
James A. Belasco, Ralph C. Stayer
The old leadership paradigms of CEO-led planning, organizing, commanding, coordinating, and controlling no longer work, and lead to organizations functioning like a herd of buffalo, loyal, but waiting to get slaughtered in the marketplace. Beginning where Teaching the Elephant to Dance left off, FLIGHT OF THE BUFFALO presents a new leadership model for the 1990s based on a number of specific strategies for learning to let employees lead by providing focus, changing the context to remove obstacles to success, developing a sense of ownership, and stimulating self-directed action through learning. Although traditional leadership paradigms stress leaders making decisions and 'motivating' employees to do the same, FLIGHT OF THE BUFFALO presents a model of 'employee leadership' that American corporations must have if they are to prosper in the coming decade.

Interviewing Skills For Managers

By Tony Pont, Gillian Pont
Tony Pont, Gillian Pont
Interviewing Skills for Managers provides a simple and systematic approach to planning, preparing and conducting productive and successful interviews. The first part of this book deals with the general aspects of interviewing such as asking the right questions in the right manner, using the correct body language and listening well. The authors then focus on the main types of interview that a manager is likely to come across, including selection, appraisal and counselling interviews, grievance and disciplinary interviews, giving bad news and exit interviews. Full of questionnaires, sample questions and scenarios, tips, practical advice and useful psychological background information, Interviewing Skills for Managers provides a simple and systematic approach to planning, preparing and conducting productive and successful interviews. Sections include: * General skills of interviewing * The selection interview * The appraisal interview * The counselling interview * The giving bad news interview * The feedback interview * The grievance interview * The disciplinary interview * The exit interview

Business Etiquette For The 21St Century

By Lynne Brennan, David Block
Lynne Brennan, David Block
The fast pace of today's business world involves constant new challenges - meeting new people, international travel, conferences and entertaining, and the need to represent your company in a variety of situations. If you don't know what to do, you can quickly feel nervous and stressed, perform inappropriately and jeopardise your opportunities of business success. Business Etiquette for the 21st Century shows you what to do - and what not to do. Discover how to: Maximise your image and make the best impression at all times; Learn the correct codes of behaviour for your workplace; improve your communication skills in person, by phone, email and letter; Boost your social skills so that you will be able to build contacts and get the best from any social or business occasion; Communicate effectively with your peers and managers and improve your career prospects; Run and participate in meetings effectively; Understand and respect the differences in culture and etiquette around the world

Setting Up & Running A Complementary Health Practice

By Patricia Bishop
Patricia Bishop
Using this step-by-step guide on exactly what to do and think about, Bishop shows readers that setting up a complementary health practice is easier than they might think.Contents: Locating your practice; financing the practice; equipping the practice; insurance and legal requirements; money matters; keeping records; training and CPD; best of business practice; marketing your practice; future plans; looking after yourself; further help and advice.

How To Be Your Own Estate Agent 2nd Edition

By Tony Booth
Tony Booth
Selling property is not rocket science - though some agents would have you believe otherwise. With this unique book you benefit from the inside knowledge of an estate agent, cut out the middle man entirely, and keep the commission fee to yourself. You will discover the following essentials: The best times to sell; The secrets of successfully marketing your property; How to prepare for the viewing; How to negotiate the best deal; Full understanding of the legal processes; How to work efficiently with your solicitor; The top ten selling and moving tipsContents: 1. The best time to sell; 2. How to create the 'des res'; 3. Gathering information; 4. Valuing your property; 5. Working with your solicitor; 6. Creating a property brochure; 7. Photographing the property; 8. Marketing the property; 9. Preparing for viewings; 10. How to conduct a viewing; 11. Receiving offers; 12. Heads of terms; 13. If no offer is received; 14. The top ten selling and moving tips

Organising A Conference 3rd Edition

By Pauline Appleby
Pauline Appleby
Whether you are organising a conference or an event for a large or small company - for fundraising, promotion or for sharing information - this practical book explains step-by-step just how you go about it. It has all you need to know about: Venue selection; Speaker sourcing; Brochure design; Registration; Budgeting; Sponsorship; Audio-visuals; Press coverage; and Evaluation. This book shows you how to avoid the pitfalls and how to plan and run an effective event that will impress your colleagues as well as your customers.Contents: 1. What is a conference? 2. Choosing a venue 3. Sourcing speakers and setting the programme 4. The conference brochure 5. Working to a schedule 6. Setting up a registration system 7. Planning budgets and sponsorship 8. Assessing the audio visual requirements 9. Staging the event 10. Obtaining press coverage 11. Exhibitors and exhibitions The morning after

Messrs Hoare Bankers

By Victoria Hutchings
Victoria Hutchings
Of the many family banks founded in Restoration England, Hoare's Bank is the only one that continues - by adapting to the new circumstances of every generation - as an independent partnership. Three centuries of unaltered ownership provide an engrossing portrait of the world that shaped both it and the Hoare family. This is the history of a family-run business over several generations. It reflects the changing face of England over three centuries through the story of a single family.


By Barbara Cassani, Kenny Kemp
Barbara Cassani, Kenny Kemp
Barbara Cassani set up the no-frills airline GO for British Airways. She was a rare breed. A female airline chief executive who believed in doing things differently. Her European low-cost operation was launched in May 1998 with £25 million backing and within three years she took it into profit. Riding high, she led a management buy-out from BA, supported by the venture capitalist outfit 3i. They paid £110 million for the airline. Yet, less than a year later the venture capital group - battered by a falling stock market - had a chance to cash in their chips. GO was sold to arch-rival easyJet for an astonishing £374 million.At at time when the airline industry is of great interest to the public as well as being in flux, this fast-paced read gives a fascinating insight into how to create a successful company with limited resources in such a short space of time. GO: AN AIRLINE ADVENTURE is filled with real characters overcoming the odds to achieve great things and shows the remarkable vision and talent of the author, Barbara Cassani.

The Mind Gym: Give Me Time

By Mind Gym
Mind Gym
The problem of not having enough time is as old as time itself, and so are most of the proposed cures. The trouble is, they don't seem to work. The Mind Gym: Give me time proposes a radically different approach to time and how we use it. Combining extensive psychological research with five years of testing amongst The Mind Gym's 100,000 members, this book offers practical solutions that will make you feel great about how your time is spent. The book is packed with techniques including*how to achieve more by slowing down* tiny time investments that deliver massive returns* how to say 'no' and be loved for it * simple ways to get other people to want to do your work for you* how to get time with people who haven't got time for youAnd there's no need to read this book from cover to cover. The questionnaire at the start guides you directly to the chapters that will help you most.

50 Cautionary Tales For Managers

By Peter Honey
Peter Honey
Managing is a perilous business: how to 'let go' yet stay in touch, how to balance short-term tactics with longer-term strategy, how to motivate people to do more with less, how to 'walk the talk' when you don't feel like it, how simultaneously to be an inspirational leader and an effective manager - the dilemmas are endless. Peter Honey has spent more than 35 years advising managers, from a wide cross-section of functions and organisations, and draws on his experiences in this entertaining, insightful book. The whole of management life is revealed in 50 short stories, some sad, some funny - all based on real managers and real events. You'll find control-freaks, autocrats, egotists, bullies, perfectionists, ditherers and eccentrics as well as a few managers simply striving to do their best in difficult circumstances. Peter Honey bravely offers each flawed manager practical advice in a bid to improve their performance and make life more tolerable for their colleagues. The result is a realistic, engaging and ultimately effective book from which any manager, at whatever level, can learn a great deal.Contents: Part 1: Stories about directors and senior managers 1. A manager who wanted solutions, not problems 2. A manager who preferred defernece to consultation 3. A manager who was convinced thta his interventions made a difference 4. A manager who enjoyed victimising graduates 5. A manager surrounded by sycophants 6. A manager who loved to ask questions 7. A manager who loved to keep things simple 8. A manager who succumbed to a staff attitude survey 9. A manager with a reputation for being calm and unruffled 10. A manager who showed his frustration in an unusual way 11. A manager who was democratic to a fault 12. A manager who was wedded to short-termism 13. A manager who lapsed into long silences 14. A manager who was desperate to keep in touch 15. A manager who couldn't admit he waas still learning 16. A manager who strove to give a student a really interesting week of work experience 17. A manager who was hooked on initiatives 18. A head teacher who hardly ever put a foot wrong 19. A manager with Jekyll and Hyde characteristics 20. A amanger who was a know-all adn went to great lengths to win every argument 21. A manager who lacked social skills 22. A manager who became the victim of unintended consequences 23. A manager who failed to walk his talk 24. A manager who loved to wander around 25. A manager who couldn't resist relying on his predecessor's advice Part 2: Stories about middle and junior managers 26. A manager who insisted words could only be used if preceise definitions had been agreed 27. A manager who sampled 360 degree feedback and promptly went into denial 28. A manager who thought brainstorming was the answer to just about everything 29. A manager who couldn't resist tinkering with written reports 30. A story about two managers vying for promotion 31. A manager who found it convenient to disappear for long periods 32. A manager who preferred resistance by inertia 33. A maanger who was reluctant to go home 34. An insecure manager clinging on for survival 35. A manager with unquenchable enthusiasm 36. A manager who was punished for exposing dishonesty 37. A manager who thought he was accident prone 38. A manager who prided himself on his time management 39. A manager who liked to slip away unnoticed 40. A manager who oozed cliches 41. A maanager who encountered fierce resistance 42. A manager who stuck to his story 43. A manager with a low tolerance for ambiguity 44. A manager who got budget dumping down to fine art 45. A manager who recommended ways to improve staff motivation 46. A manager thought he had overslept 47. A manager who was too big for his boots 48. A manager prone to being caught out 49. A manager who reverted to type 50. A manager whowas prone to tantrums

The Landlord's Guide to Student Letting

By Catherine Bancroft-Rimmer
Catherine Bancroft-Rimmer
This comprehensive book explains the nuts and bolts of letting, with a particular emphasis on letting to groups of young people studying in higher or further education. Plus: sample application forms, tenancy agreements, guarantor forms, standing order mandates, notices to quit and seeking possession, together with useful addresses and organisations.Contents: 1. Why Let to Students?; 2. Buying a Property; 3. Getting your Property Ready to Let; 4. Tenancy Agreements; 5. Advertising Your Property; 6. Selecting Tenants; 7. Moving In; 8. Managing the Let; 9. Moving Out; 10. The Letting Year; Useful Contacts; Appendix 1; Appendix 2; Appendix 3; Appendix 4; Appendix 5; Appendix 6; Index.
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Starting and Running a Successful Gastro Pub or Brasserie

By Carol Godsmark
Carol Godsmark
Gastropubs - Britain's very own version of the French bistro, brasserie or Spanish tapas bar - have grown into a vibrant and essential part of all that is good about British food, cooking, style and hospitality in the 21st century. The brasserie is also coming of age in Britain and differs from gastropub in style and type of food, the emphasis on more refined yet simple food and decor. Bridging the divide between the formality of the restaurant and a cafe, brasseries offer a more relaxed approach to eating out alongside the gastropub. But not a the expense of the food. This book is aimed at those who would like to get into the gastropub business for the first time, and at those already in the pub or restaurant business wishing to trade up.Contents: Preface; 1. What is a gastropub? What is a brasserie; 2. Gastropub or brasserie? 3. How do i get into the business?; 4. Your property; 5. Licensing laws and regulations; 6. Business finances; 7. Design and equipment for the kitchen and restaurant; 8. Running a safe business; 9. Marketing; 10. Staffing your business; 11. Menus and suppliers; 12. Stocking your bar: wines, beers and other drinks; 13. The day-to-day running of your restaurant; 14. Customer relations and being a customer; Index.

The Little Red Book Of China Business

By Sheila Melvin
Sheila Melvin
In 2004, foreign companies invested more than £30 billion pounds in China. Multinational corporations acknowledge that success in this market is crucial to their global competitiveness - yet many continue to find this success elusive. Where do you start? First, you need to understand how China thinks. In The Little Red Book of China Business - the first guide to doing business in China based on the advice and example of the country's ultimate insider, Mao Zedong - Sheila Melvin casts a penetrating light into the Chinese psyche. Using quotes and anecdotes from Mao's life to reveal fundamental truths about China's culture, each chapter elaborates a new 'rule' to learn - 'The Unity of Opposites', for instance, helps you understand the contradictory nature of a socialist country with an unabashedly consumer society. Filled with advice on typical situations likely to face those entering the China market, The Little Red Book of China Business is a crystallisation of the collective wisdom of the author's own experiences and of the hundreds of business people, diplomats and journalists she has advised and learned from over two decades of living and working in China.