Information about us
www. littlebrown.co.uk (the "Website") is operated by Littlehampton Book Services Limited (LBS) and Little, Brown Book Group Limited (referred to as "we", "us" and "our" below).
Littlehampton Book Services Limited ("the Company", "our" or "us") provides a generic web-based payment gateway and generic web services (together, the "Services") to various publishers ("Publishers") for the purpose of handling order fulfilment of goods on behalf of the Publishers.
By completing the order form you are submitting an order for the specified goods and you are accepting that your order and the contract between the Company and you are subject to these terms and conditions ("Service Terms"). These Service Terms and do not affect your statutory rights.
These terms and conditions of sale
These terms and conditions of sale (the "Terms") govern any orders placed using and purchases made in connection with the Website. Please read these Terms carefully. You agree to be bound by these Terms by placing orders using and/or by making purchases in connection with the Website. Do not place orders using or make purchases in connection with the Website if you do not agree to these Terms. Nothing in these Terms affects your statutory rights.
By placing an order using and/or by making a purchase in connection with the Website, you warrant to us that you are legally capable of entering into a binding contract with us in the country in which you are located. You are solely responsible for ensuring that the details that you provide are correct and complete and for informing us of any changes to them.
You will only use the Website in accordance with our Terms.
LBS is responsible for processing any orders for print and audio books placed using or purchased in connection with the Website.
To select products to order, simply click on the +basket button against the appropriate book title and choose the relevant format from the drop-down menu. Use the basket to see the contents of your shopping basket. When you have finished shopping, please click on 'Checkout'.
If you are a returning customer you will be asked to sign in; if you are a new customer, you will be asked to register. You will need to enter your email address and set a password in order to do this.
If you are a returning customer who chose last time to have your details saved, all you need to do now is select a shipping option for your saved delivery address, click 'Continue to order'; then enter your credit card verification code (which, for security, is never saved) and click 'Continue to order'. Check all the details of your order (if you need to change anything, click any of the 'Edit' buttons next to the component you need to change). Click 'Place order now' to place your order.
If you are a new customer, you will need to fill in billing address, shipping address (which you can copy from billing address with a single click), shipping option (see delivery charges), and credit card details. You will also be able to determine whether your details are saved for your next visit, and whether you wish to be contacted for marketing purposes.
You can save multiple shipping addresses and credit card details by simply entering a new address or new credit card details as required. At your next visit you will have the option to select from previously used details.
If you have any questions regarding your order please contact Bookpoint by telephoning 01235 827702, Monday to Friday, between the hours of 9am and 5pm, or by sending an email to email@example.com.
Once you have set up an account by ordering a book, your account details will be kept securely on our system if you have chosen for us to do so. All you need to do is visit the ‘Log in’ menu, and then log in by entering your email address and password. If you have forgotten your password, click on 'Forgot password' to reset your password and have it sent to you.
When you sign in to your Account Details page, you can edit or delete saved billing and delivery addresses, credit card details and you can change options and preferences.
What are my payment options?
We accept payment by the following credit cards:
As well as selecting card type, you will need to fill in your credit card number, expiry date, and the name and address of the card holder. You may be asked for the CSC code, this is the final three digits of the long number on the signature strip on the back of your card or four digits on the front for American Express.
This site uses SecureTrading, an independent payment service provider, to process credit and debit card payments. All sensitive payment card information is encrypted using e-payment software and is sent to the bank for instant authorisation via the SecureTrading network of payment gateways. Transactions normally take a few seconds to be processed. For more information about SecureTrading please visit their website at www.securetrading.com or call 0800 028 9151.
We take your online privacy seriously. We have a security certificate issued by Verisign. However, the security of any payments transmitted and processed via the internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.
The prices shown are only applicable to orders placed using or purchases made in connection with the Website. All prices are inclusive of UK taxes but exclusive of delivery charges.
Every effort is made to ensure that all prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed on the Website, we reserve the right to correct the price. Where we discover an error in the price of any product that you have ordered or purchased, we will not be obliged to proceed with your order and we will usually endeavour to inform you of the error and the correct price as soon as possible. In these circumstances, you will not be bound to continue with your purchase, and we will usually endeavour to ask you to send an email (where you had placed an online order) or a letter (where you placed an order with us using any other method) to us to confirm that you wish to proceed at the corrected price within a stated time. In the event that you reply that you do not wish to proceed at the corrected price, or do not reply within the stated time or if we are unable to contact you, then we will cancel the order or purchase and refund the amount paid by you. In no circumstances will we be obliged to proceed with your order or purchase at an incorrect price, even if we have accepted your order for a product displayed at the incorrect price and/or failed to inform you of the error.
From time to time we may run special offers. These are available for limited times only. We reserve the right to withdraw the special offer or change any of the terms (including the availability and end date) of the special offer at any time without notice to you.
Out of stock titles
We are unable to accept orders for products that are out of stock. Any orders placed for products that are out of stock will be cancelled and any amounts paid in respect of those products will be refunded. No substitute products will be offered in place of any out of stock products ordered. Please check back at the site at a later date to see if the product has become available.
Acknowledging your order
Once you have placed your order with us, LBS will acknowledge the receipt of your order by sending either an email (in the case of an online order) or a letter by post (in the case of any other method by which your order was placed) to you using the address you supplied when placing your order with us.
Amending your order
If you need to amend your order please contact LBS by telephoning Tel: +44(0)1903 828500 Monday to Friday, between the hours of 9am and 5pm, or by sending an email to firstname.lastname@example.org
Cancellation by you
A. If you are an individual and are not buying goods on behalf of or for the purposes of a business, there are certain circumstances in which you may cancel the Contract. This right to cancel does not apply to business buyers. You:
1. may cancel the Contract for the goods you have ordered at any time up to the end of the period of seven (7) working days, beginning with the day after the day on which you have received the goods. You do not need to give the Publisher or the Company any reason for canceling the Contract.
2. cannot cancel the Contract where you fail to return to us the goods in an "as new" condition.
To cancel the Contract you must notify the Company in writing as follows:
Mail Order Department
B. If you have received the goods before you cancel the Contract then you must send the goods back to the Company at your own cost and risk. If you cancel the Contract before you have received the good, but the Company has already processed the goods for delivery, you must not unpack the goods when they are received by you and you must send the goods back to the Company at your own cost and risk. All goods, which are the subject of a cancelled Contract, must be returned by you at your cost and risk and as soon as possible after (and in any event within 14 days from) the date you cancelled the Contract to the Company at:
Mail Order Department
C. Once you have notified the Company that you are cancelling the Contract, any sum debited by the Company from your credit card or debit card will be re-credited to your account within [thirty (30)] days of the date you notified us of the cancellation PROVIDED THAT the goods in question are returned by you and received by the Company in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, the Company shall be entitled to deduct the direct costs of recovering the goods from any amount to be re-credited to you.
D. Any goods returned by you must be returned unused and 'as new' in their original packaging and including all manuals and components.
Cancellation of the Contract by the Company
A. The Company is entitled to cancel the Contract if:-
1. the Company has insufficient stock to deliver the goods ordered by you;
2. the Company does not deliver the goods in your area; and/or
3. one or more of the goods you ordered was listed at an incorrect price (whether due to a typographical error, an error in the Publisher's and/or the Company's pricing information, as a result of taxes (including VAT) or duty changes, or for any other reason whatsoever).
B. If the Contract is cancelled by the Company, the Company will notify you by e-mail at the address given by you in your order form. Any sum debited by the Company from your credit card or debit card will be re-credited to your account within [thirty (30)] days of the date you placed your order. The Company will not be liable for any loss or damage you incur as a consequence of such cancellation or be obliged to offer any compensation to you.
Delivery of Goods To You
A. The Company will deliver the goods ordered by you to the address you gave the Company for delivery at the time you make your order. The Company is entitled to make deliveries in instalments or partial deliveries.
B. The Company will use its reasonable endeavours to deliver the goods to you and perform the services within reasonable time after your order is accepted and in any event will use its reasonable endeavours to do so within [thirty (30)] days of the date of your order. All delivery times quoted are estimates only, based on availability, normal processing and delivery companies. Time of delivery is not of the essence and the Company shall not be liable for any loss or damage or for any costs, charges or expenses caused by any delay in delivery of the goods.
C. You will become the owner of the goods you have ordered when they have been delivered to you provided that the Company has received payment for them. If delivery occurs before the Company has received payment for the goods title in the goods will remain with the Company until the Company has received payment for them. Once goods have been delivered to you they will be held at your own risk and the Company will not be liable for their loss or destruction.
D. You shall provide such access, assistance and co-operation as the Company and/or its authorised representatives may require for the purposes of delivering the goods.
A. If the goods delivered are not what you ordered or are damaged or defective the Company shall have no liability to you unless you notify the Company in writing of the problem within seven (7) days of the delivery of the goods in question.
B. If you do not receive goods ordered by you within [thirty (30)] days of the date on which you placed your order, the Company shall have no liability to you unless you notify the Company in writing within [forty (40)] days of the date on which you placed your order for the goods. Any notice to be given by you for this purpose (or for the purposes of (a) above) must be in writing and given to the Company at:
Mail Order Department
C. If you notify a problem to the Company under (a) or (b) above, the Company's only obligation will be, at its sole option:- to replace or deliver (as the case may be) any goods that are damaged or have not been delivered or to refund to you the amount paid by you for the goods in question.
D. Subject to C above and save as may be precluded by law, the Company will not be liable to you for any shall be liable for any economic loss or loss of profit (direct or indirect) or any indirect, special or consequential loss or damage howsoever caused, or any liability arising to any third party.
E. Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit the Company's liability to you for any death or personal injury resulting from the Company's negligence or for fraud.
A. The Company reserves the right at any time (and from time to time and without notice) to make changes to the Services (including, without limitation, these Service Terms).
B. You will be subject to the Service Terms in force at the time that you use the Site and/or Services.
Except where expressly stated otherwise in these terms and conditions, all notices from you to the Company must be in writing and sent to the Company at:
Mail Order Department
All notices from the Company to you will, at the Company's discretion be displayed on the Site or be sent to you in writing by email or by post (in each case at the address you gave to the Company when placing your order).
B. You undertake that all details you provide to the Company for the purpose of ordering goods are true and correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods ordered.
A. If any term or condition of the Service Terms is deemed invalid, void, or for any reason unenforceable, that term or condition will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.
B. The rights and remedies of the Company shall not be diminished, waived or extinguished by the granting of anyindulgence, forbearance or extension of time. The waiver by the Company of any breach of the Terms shall not prevent the subsequent enforcement of any subsequent breach of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.
C. The Company will not be responsible for any delay or failure to comply with any of its obligations (whether set out in the Terms or otherwise) if the delay or failure arises from any cause which is beyond our reasonable control.
D. Save that the Publisher shall be entitled to enforce any of the provisions of this Agreement, a person who is not a party to the Contract between us has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The Contract (including the Service Terms) is governed by and shall be construed in accordance with English law. Disputes arising in connection with the Contract (including the Service Terms) shall be subject to the non-exclusive jurisdiction of the English courts.
A. The Services are intended for the use of residents of the United Kingdom. Whilst the Company does not prohibit the use of the Services by residents outside of the United Kingdom the Company is not required to ensure that the Services comply with any law other than the laws of England and Wales.
B. If you are an international user (i.e. you are not resident in the United Kingdom) you will be responsible for complying with all local laws. In particular (but without limitation) when ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges must be borne by you.
C. Customs policies vary from country to country; you should contact your local customs office for further information. Please note that when ordering from the Company, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.