Please click on one of the following categories of Frequently Asked Questions:

- Questions about placing a book order, or queries about an existing order
- Questions about contacing Little, Brown or an author
- Questions about submitting a manuscript to Little, Brown
- Questions about seeking permission to re-use content

 

Who do I contact if I have a query about a book order I have placed?

All queries about your order, both before and after receipt, should be made by to:

orders@foyles.co.uk

or by phone on:

+44 (0)20 7437 5660

Please also check Foyles' own Help page: www.foyles.co.uk/help for answers to common queries and questions.

How can I return a book?

If for any reason you are not satisfied with your books, you can return any ordered item to Foyles within 30 days of purchase if it is in resaleable condition for a full refund or exchange (excluding the cost of postage).

Please contact customer support before returning your book by calling: +44 (0)20 74375660 or emailing orders@foyles.co.uk.

What happens if the goods arrive damaged?

Please notify Foyles within 7 days of receipt or collection if you are unhappy with the condition of the goods. On receipt of the goods within 30 days of the sale date Foyles will refund or re-supply as per you wishes. Please include information on the cost of the return so that Foyles can re-imburse you for this as well as your original charge.

Returned books should, where possible, be accompanied by the relevant Delivery Note on which you should note down the reason for return.

Wherever possible there will be no cost attached to returning items purchased. Foyles have a FREEPOST address for all UK returns.

What are your delivery charges?

We will always attempt to deliver any book to your door as quickly and economically as possible. To ensure we do this, we offer a range of potential postage charges to fit any pocket.

All books despatched by us are packaged to ensure they reach their destination in mint condition.

Location	1st Book	Additional per Subsequent Book
UK Standard	No Charge	No Charge
UK First Class	£4.00	£1.00
UK Courier	£7.00	No Additional Charge
Western Europe* Courier	£15.00	£3.00
Western Europe* Airmail	£4.50	£1.50
USA** / Canada Courier	£17.00	£3.00
USA** / Canada Airmail	£6.00	£3.00
Rest of World Courier	£20.00	£3.00
Rest of World Air	£7.00	£3.00

Please note:

* Includes Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.
**Includes Mainland and Hawaii.
- Foyles recommends use of the Courier service to all destinations. This is for customer convenience in reliability & security, as well as speed of supply. We also provide full refund or re-supply in case of error.
- Delayed dispatch by courier is available for customers who wish to use this service but do not want the package to arrive before a certain date. If you elect to have your books shipped as they arrive rather than wait for them to be shipped together, this will incur an additional shipping charge.

How long will it take for my book to arrive?

Delivery times vary for a variety of reasons. Firstly the amount of time it takes to source the book from the publisher if we do not have it in stock, and secondly, the time it takes the postal services to deliver to the destination country. Thirdly the method of postage you have chosen (e.g. airmail, surface mail, or first and standard class for the UK) also affects the delivery time.

All delivery times quoted are the average for this service and are not guaranteed. Courier services with guaranteed delivery dates are available. Cost depends on customer requirements and the weight of goods and therefore must be an individual quotation from Foyles' Customer Services Department.

In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:

21 days after dispatch if the item was sent 2nd class, UK Royal Mail

14 days after dispatch if the item was sent 1st class, UK Royal Mail

21 days after dispatch if the item was sent Airmail, EU and Europe

21 days after dispatch if the item was sent Airmail, North America

35 days after dispatch if the item was sent Airmail, Rest of the World

The book I want is out of print, how can I find a copy?

There are a number of resources to find out of stock books:

Abe Books : www.abebooks.com

Alibris : www.alibris.co.uk

Book Finder : www.bookfinder.com

How can I contact Little, Brown Book Group?

Details about how to get in touch with us are on our about us page.

How can I get in touch with one of your authors?

We don't give our author's personal details but we can pass on any mail that we get but we cannot guarantee a reply.

'Author name'
c/o Little, Brown Book Group
100 Victoria Embankment
London EC4Y 0DY

How can I access your catalogues?

You can download the latest home export and audio catalogues here.

How can I find out about job vacancies within the Little, Brown Book Group?

All our vacancies can be found on our vacancies page. You can also find about our work experience program and read about working in the departments we have.

I've found an illegal copy of a Little,Brown title on the Internet. Who should I report it to?

Little, Brown takes unauthorised copying of our books very seriously. To report suspected pirated editions or copyright infringements of any of our authors’ books please send an email to piracy@littlebrown.co.uk, giving as much detail as possible, including title and author of book, URL and name of website on which the infringing copy was seen and date of discovery.

Thank you.

Do you accept unsolicited manuscripts?

Please read our submission guidelines.

I would like to use some material from one of your books in my publication or website. Who do I need to contact?

Please fill in our permissions form.

Where can I find rights information?

We have a rights search and you can also access all of our latest rights lists on the rights homepage.